Frequently Asked Questions

Everything you need to know about shopping with Holden Store.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders over $100 qualify for free standard shipping, with delivery typically taking 3-7 business days depending on your location.

How do I return an item?

If you are not satisfied with your purchase, you can return unworn items with tags attached within 30 days of delivery. Use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Holden Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through your Holden Store account dashboard.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.